General Terms and Conditions
Please read the following Terms and Conditions carefully.
By registering as a Vegas Crest Casino member and by wagering on this website you fully accept and understand that all of the following terms and conditions apply.
In the following Terms and Conditions, 'you' or 'your' or 'user' or 'player' or 'member' or 'applicant' refers to any person who uses the software provided on the Vegas Crest Casino website. And unless otherwise stated, 'we', 'us' 'ours', 'company' or 'website' refers collectively to Vegas Crest Casino ( www.vegascrestcasino.ag ) and its subsidiaries, affiliates, directors, officers, employees, agents and contractors.
All applicants must be 21 years of age or over and in any case shall have attained the age of majority as stipulated in their country, state or province of residence to register with Vegas Crest Casino. Vegas Crest Casino absolutely prohibits minors or those underage from participating in any of the games or using the Services. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is provided. It is each Player's responsibility to check that the laws in their province/state/country concerning gambling allow them to use our services prior to registration.Vegas Crest Casino absolutely prohibits minors or those underage from participating in any of the games or using the Services.
You may only open and use one single account on this website. All players agree to this by checking off a recognition statement upon registration. Multiple accounts are subject to being disabled. Winnings derived from multiple accounts will be forfeited and will not be paid out as they would have been won illegitimately. Deposits made by players into a multiple account are not cashable or refundable.
You must keep your registration (Player Profile) details up to date at all times. If you change your address, email, phone number or any other contact or personal information, you must contact email@example.com in order to update your account information.
Password and Username
The Player is solely responsible for keeping his/her account username and password secure and secret, and will take appropriate measures to protect that information. The Player is solely responsible for any deposits, wagers, losses or other transactions which may be made or occur involving the Player's account. If a Player misplaces, forgets, loses account information, or if a Player gives away, discloses or loses his or her account number and password, Vegas Crest Casino will not be responsible and will not be held liable for any amounts in or claims regarding that account. Any actions carried out through your account will stand if your username and password have been entered correctly. If you have forgotten your password, you can retrieve it here.
All applicants will be sent an email to the registered email address confirming account activation. All accounts will be activated immediately upon registration and future communications will take place through the email address provided. If the email address is invalid or was incorrectly entered at the time of account registration, Vegas Crest Casino will prompt the player to correct or provide a new valid email address where the player can be contacted directly. Vegas Crest Casino reserves the right to suspend all activities on the account until all account details are verified.
Upon the successful registration of each player, the Player is bound by and agrees to the acceptance of; the terms and conditions of this agreement (and their amendments), and the rules of the game(s). By accepting and playing any of our promotional offers, the member confirms that the promotional terms and conditions have been read, understood and agreed to.
We recommend that all members print out (or save to file) all transaction records, rules, cancellation policies, and withdrawal policies. It is also recommended that you read the section related to the Terms and Conditions of each Promotion, or to specific Promotion Bonus Terms.
Vegas Crest Casino shall accept no liability for any damages or losses which are deemed or alleged to have risen out of or in connection with Vegas Crest Casino's Services or Website; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in the Website's content. Vegas Crest Casino reserves the right to close or suspend your account at any time.
Availability of Website Tournaments & Offers
All website tournaments and offers are limited to one per person, family, household address, IP address, email address, telephone number, debit/credit card and shared computer, ie.: school, university, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to you or group of Players. The terms and conditions of each offer can be read in the section dedicated to bonuses and other offers.
Limit on Wagers
A maximum of $5.00 or 10% (whichever is lower) of any bonus type received, or any winnings derived from bonuses may be wagered at a time, per game round, spin or hand. Any breach of this or any other Bonus Terms may lead to bonus and winnings being voided, bonus privileges revoked and/or account closure.
We reserve the right to refuse or limit any wager(s) at our sole discretion. In circumstances where a stake is deemed to be or is declared void by us, any sum deducted from your account with respect to that stake or wager shall be credited back to your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on this Website or with your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instance and shall not set a precedent for the future.
Cash - Deposits & Cash Winnings
Casino Bonus - Available on all Casino Machines and Bingo
Free chips - Available on all Casino Machines and Bingo
Free Play Bonus - Available in Bingo Rooms only
Chat Bonus - Available in Bingo Rooms only
Special Bonus - Available in Bingo Rooms only
Available BBs to win - This balance begins with 100% of your first deposit and then increases by an additional 50% for each deposit made thereafter to a maximum of 500% (5 times) of all the accumulated deposits made.
Bingo Points - Received through buying Bingo Cards and 1TG prizes; used to enter Free Cash Draws
Casino Points - Received through wagering on Casino machines; used to enter Free Cash Draws & Redeem for Cash
Employees of Vegas Crest Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to register to this website and participate in the Games.
Although the internet has a global audience, there’s no single piece of legislation that covers the legality of online gambling for the entire world. Instead, most countries have their own local laws that deal with the relevant legal and regulatory issues. These laws can vary wildly from one region to the next, which means that what’s legal and what’s not depends entirely on where you live. It is therefore the sole responsibility of the Player to ensure that they are abiding and conforming to their local laws at all times.
Country & State Restrictions
Player's residing in; and/or citizens of the following countries and states are not permitted to register and account on this website and participate in any games or promotions: Afghanistan, Albania, Belarus, Bulgaria, Burkina Faso, Burundi, Cameroon, Cuba, Djibouti, Estonia, Georgia, Ghana, Gibraltar, Guinea-Bissau, Haiti, Iran, Iraq, Israel, Kyrgyzstan, Latvia, Lesotho, Liberia, Libya, Lithuania, Macedonia, Malawi, Mali, Mauritania, Moldova, Montenegro, Nagorno-Karabakh, New York State, Niger, Nigeria, North Korea, Romania, Russia, Rwanda, Senegal, Sierra Leone, Somalia, South Sudan, Spain, Sudan, Syria, Tajikistan, Turkmenistan, Uganda, Ukraine, United Kingdom, Uzbekistan, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe.
Should a non-funder’s account remain dormant and inactive for a period exceeding ninety (90) days; or if a funder’s account has been dormant and inactive for a period exceeding one hundred and eighty (180) days; all remaining balances will be forfeited. Vegas Crest Casino shall attempt to contact you via your registered e-mail address with a view to return any remaining funds. An exception may be granted if an affected Player is able to provide a genuine reason with supporting documentation for the inactivity.
The transfer of funds between individual accounts is strictly prohibited.
Termination / Suspension of Account By Us
Vegas Crest Casino reserves the right, in its sole discretion, to permanently disable your account at any time without notice to you. Any balance in your account at the time of such cancellation will be credited to your credit/debit card and/or sent to you by cheque, wire or money transfer. However, Vegas Crest Casino reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:
- if you have more than one active account at Vegas Crest Casino;
- If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers etc, etc) used to fund or withdraw from your account;
- If you participate in a promotion and cash-in (request a payout) before fulfilling the requirements of that particular promotion;
- If you provide incorrect or misleading registration or Player Profile information;
- If you are not of legal age in the province/state/country and/or jurisdiction where you reside;
- If you have allowed or permitted (intentionally or unintentionally) someone else to access or play using your account;
- If you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);
- If you have "charged back" any of the deposits made with your credit card or any available payment method associated to your account;
- If you are found to be exploiting, colluding, cheating, conducting criminal activity such as money laundering or undertaking any fraudulent activity of any kind;
- If it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat Vegas Crest Casino; or that you have made irregular betting or wagering patterns, or suspicious or irregular betting strategies;
- If you use the Website or your account in bad faith;
- If you make statements that are sexually explicit or offensive in any chat facility, including expressions of bigotry, racism, hatred or profanity; OR
- If the Vegas Crest Casino should become aware that you have played at any other on-line website under any of the foregoing circumstances set out above.
Termination / Suspension of Account By You
You are entitled to close your account and terminate these Terms and Conditions on not less than four (4) working days' notice to us at any time, provided that your account does not show a balance that is due to us, by contacting us at firstname.lastname@example.org, in each case clearly:
Indicating your wish to close Your Account and stating the reasons why you wish to close your account.
We will reply to your request, confirming closure of your account and the date on which such closure will be effective, within a reasonable time, provided that you continue to assume responsibility for all activity on your account until such closure has been carried out by us.
The Terms and Conditions shall terminate with effect from the date on which the closure of your account takes effect. When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions.
We hereby grant you a revocable, non-exclusive, non-transferable right to use the Vegas Crest Casino Website and the Software and all content derived from the Vegas Crest Casino Website and the Software, including copyright and all intellectual property rights therein, in connection with the Service in accordance with these Terms and Conditions.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Vegas Crest Casino Website and the Software shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
You acknowledge and agree that the material and content contained within the Vegas Crest Casino Website is made available for your personal non-commercial use only. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of such material and content.
DISPUTES, COMPLAINTS, DISCREPANCIES & MALFUNCTIONS
If you have any disputes with regard to any outcome of any Game, you must submit in writing the disputed numerical Game Identifier (Game ID) along with a written explanation outlining the details of the dispute by email to email@example.com within 24 hours of the disputed event.
Vegas Crest Casino's server software shall be the official register of all gaming transactions. In the event of a discrepancy between the result showing on Player's downloaded Casino Software and the Casino's server software, the result showing on the Casino's server software shall be the official record and shall govern the result of play and shall be the its final and official result. The Company shall not be liable for any amounts resulting from any such discrepancy.
Vegas Crest Casino shall not be liable for any damages caused by the following scenarios:
- Interception or misuse of any information transmitted over the internet.
- Fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.
- Any event or major occurrence that is out of our control.
- Telecommunications or any other data transmission system failings that lead to delays, losses, errors, or omissions.
- Acts of God (earthquakes, floods, lightning etc.).
- Outbreak of hostilities, riot, civil disturbances, acts of terrorism.
- Actions of government or authority (including refusal or revocation of any license or consent).
- Malfunctions of casino's central computer system (or any part thereof).
Please note that under no circumstance will Vegas Crest Casino be liable for information or communication received or derived from third parties, whether or not we appear to be the source of such information or to have endorsed or linked to such information.
All rules and terms and conditions posted on our website or in email offers are final. Information given by support personnel which contradicts any of these rules and terms and conditions, constitutes a mistake on the part of that individual and, while unfortunate, is null and void.
Interruptions / Disconnections
Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player re-starts the game. If the player is disconnected from the Vegas Crest Casino server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. If Vegas Crest Casino's server did not receive the player's wager, the player's balance will not have been reduced and the player will see the result of the previous wager.
In the event that you are unable or fail to finish a multi-stage game (ie.: our iSlots) before signing out of the website, application or software, you must complete that same game the next time you sign in.
We do not accept any liability whatsoever for technical failures which are caused by the equipment which you are using to access the Website, or faults which relate to your or their internet service provider.
Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, including but not limited to palpable error, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
In the event of a system malfunction all wagers are void. Refunds may be given solely at the discretion of Vegas Crest Casino management.
Scratch Card Refunds
For all scratch card games in which you (the player) participate, it shall be deemed that this scratch card has been utilised at the purchase of it. You will not be permitted to any refund, substitution or any scratch procedure, whether you have progressed to scratch the underlying symbol or not.
Vegas Crest Casino will not be liable to refund any deposits from payment gateways that (for reasons known or unknown) do not reflect in your gaming account until such time that the Company has identified the funds and have confirmed that they have cleared and reflect in the bank account of Vegas Crest Casino. At such time, these funds will be credited to your player account or refunded back to the same funding method used (if requested).
By accepting any prize and/or winnings, you agree and consent to having your name, username or likeness used for advertising and promotional purposes without additional compensation. Additionally, you hereby resign all rights in any materials used for advertising and promotion and agree that all rights in and to such materials will belong to the Vegas Crest Casino.
Right to Void
Vegas Crest Casino reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.
Vegas Crest Casino reserves the right to suspend, modify, remove or add to the Website any games or software at its sole discretion with immediate effect and without notice. Vegas Crest Casino shall not be liable to you for any loss suffered by you resulting from any changes made or for any modification or suspension of or discontinuance of the Software or Services and You shall have no claims against Vegas Crest Casino in such regard. Vegas Crest Casino Management holds the right to amend any promotion with the necessary changes or discontinue completely without prior notice.
LIVE MULTI PLAYER BINGO:
Bingo Rules, Definitions and Terminology Used in Our Game
Single Bingo User account within the Bingo Network - A Player may only use one account at any given time to enter, purchase or pre-order any given bingo game. Multiple accounts are subject to being disabled. Winnings derived from multiple accounts will be forfeited and will not be paid out as they would have been won illegitimately. Deposits & Bingo Purchases made by players using a multiple account are not cashable or refundable.
A Purchase - Occurs after a Player enters the Vegas Crest Casino website and Purchases a Bingo card(s) from funds that have been deposited in a Player's Account by the Player.
A Card - Represents a set of a randomly collected numbers between 1 and 75 organized in 5 column, 5 row configurations.
A Game - Is a collection of purchased cards that are valid and in play.
A Game Variation - Is a specified pattern that must be matched on a Player's card in order to win a Game and receive a Prize.
A Call - Is a broadcast message from our Game server, received by your computer containing a randomly generated number between 1 and 75
A Bingo Claim - Is a broadcast message from a Player's computer, received by the Vegas Crest Casino game server identifying that Player as a holder of a Game Variation.
In Play - Will be the term used to describe any Game that has been initialized by our Game server and is receiving calls and communicating with the Game server.
A Prize - Is a cash allotment that is payable to a Player (or Players if there are more than one winner) who identifies to Vegas Crest Casino, through a Bingo Call, a match to the Game Variation of a Player Card. Prizes are automatically deposited into a Player's Winner Account.
Games will be offered at approximately 2 (two) minutes after completion of a previous game.Vegas Crest Casino has exclusive authority to modify the Game schedule without prior notice.
In the event that there is a discrepancy between the Game Variation as it is recorded in Vegas Crest Casino's database, and that recorded by the Player, the Calls recorded in the Vegas Crest Casino game server shall be considered valid. Vegas Crest Casino Management holds the right to amend any promotion with the necessary changes or discontinue completely without prior notice.
Pre-Order Privilege Discretion: Pre-Order is an Exclusive Game Feature that is subject to management's approval. Management holds the right to eradicate a player's right to pre-order tickets for any Bingo Game in any Room without prior notice at any time. Management is not obliged to give any explanation what so ever for any actions taken upon this matter.
BANKING, DEPOSITS AND WITHDRAWALS
Upon requesting your first withdrawal, Vegas Crest Casino will request copies of the following:
- Valid photo ID, such as Driver’s License or Passport.
- Proof of Residence, such as a utility bill (no older than 3 months).
Please note in addition to the above, Vegas Crest Casino reserves the right to request copies or proof of ownership of the deposit method(s) used to fund your account at any time.
All purchases are held in the name of this website, the funding method's descriptor name or Vista Gaming, until such time that they become settled by the bank.
Therefore, please note: a person attempting to make a deposit on our site will only become a valid player once a transaction has been fully settled via the player’s bank and the funds are reflected in the Website’s bank account. Prior to this, Vegas Crest Casino reserves the right to accept or decline this purchase/deposit and as such, these transactions are placed in the name of the website, until settlement is confirmed.
USE of DEPOSIT and WITHDRAWAL METHODS
If a debit or credit card, bank wire, money transfer, or e-wallet has been used to deposit moneys, the name must match the name registered on the card, or the name of the bank account holder, or e-wallet account holder, and any and all of them must match the name listed in your player account profile with Vegas Crest Casino.
Withdrawals by wire, cheque, debit or credit card, or e-wallet will only be payable to the exact name used when registering with us. Where this is not the case the account may be suspended. Where an account is suspended, you should contact support at firstname.lastname@example.org for details of our verification process.
Note that there will be charges for withdrawals, levied by the different payment processors. The preceding may range from $0 to $100 per transaction, depending on: (i) payment method (ii) withdrawal amount. These service fees include, but are not limited to, wire remittance fees, wire acceptance fees, foreign exchange differences, transaction fees etc. All of these fees will be borne by you, as the player.
AVAILABILITY of FUNDS and RETURNS
The Player accepts that it is their sole responsibility to ascertain whether they have sufficient funds in their bank account or e-wallet at the time that the deposit is made. Vegas Crest Casino reserves the right to reject deposits with insufficient funds in the account to be debited at the time of the deposit and/or void any winnings accrued as a result of that deposit.
Returns, disputes or unsettled transactions from any credit/debit card, bank transfer solution or e-wallet will not be accepted by Vegas Crest Casino. In the event that Vegas Crest Casino receives any returns, all winnings will be lost, even if the returns have been subsequently settled and Vegas Crest Casino reserves the right to take any action against the perpetrator, including the reporting of such conduct to credit and processing agencies.
LIMITS ON WITHDRAWALS
The minimum withdrawal amount is $100
Withdrawals under $3,000 will be paid out in lump sum. Withdrawals higher than $3,000 will be paid out in increments of $3,000 based on agreed upon terms between the player and Vegas Crest Casino. Note that any remaining unpaid balances may still be requested for reversal.
For a promotion which is awarded without the need for the player to make a deposit (including but not limited to: free chip bonuses, no-deposit bonuses, free spins offer) the maximum combined withdrawal amount for winnings generated from the promotion is $100.
RECOVERY OF FEES
We reserve the right to recover any fees covered on deposits without prior notice if little or no play is made between deposit and withdrawal.
Before you make any withdrawal, your identity needs to be verified by the Vegas Crest Casino. You will need to submit the required documents as provided under the ID Verification clause above. In addition to that, you may be requested to complete and return a copy of a Deposit Acceptance Form within 48 hours from the time you requested the withdrawal. You will need to complete, sign and return the signed form back to the Vegas Crest Casino. Failure to do so within a specified time of 72 hours from time that you received the form will invalidate your withdrawal request.
You may request a withdrawal at any time. Withdrawals must be approved by our internal review process which will occur after two (2) full business days for requests received by 11:59PM EDT. You may cancel any Withdrawal request(s) at any time provided that said request(s) has not already been approved and sent.
Please note that withdrawals will not be reviewed or processed on Saturdays, Sundays, or public holidays.
Updating Payment Details
Updating or adding additional payment details that are not permitted by the system may only be done by contacting email@example.com. It is your responsibility to make yourself aware of the terms upon which your payments are accepted.
Limitation of Liability
The Player agrees to hold Vegas Crest Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Player's (i) use of the Vegas Crest Casino website, (ii) use of any materials at or obtained from the website, (iii) participation in the Games, (v) the acceptance of any Prize, or (v) use of the Vegas Crest Casino Software, (vi) delays or interruptions in operations or transmission, (vii) loss or corruption of data, communication or lines’ failure.
Vegas Crest Casino (including its parent and subsidiary companies, its employees, officers, directors and any and all associated or affiliated persons or organizations) will not be liable to you in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenues, business, opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by us.
The Player further and specifically indemnifies and holds harmless Vegas Crest Casino, its parent and subsidiary companies, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all interaction with the Website, the Company and/or its employees, officers, directors and any and all associated or affiliated persons or organizations.
Such action shall include (but not necessarily be limited to) any actions that might arise as a result of the illegality of online wagering within the Player's jurisdiction.
- The Player confirms that any play at Vegas Crest Casino (including incidental activities such as opening an account, making deposits or bets, or withdrawing winnings) is purely for personal enjoyment, recreation and entertainment. Any other use is strictly prohibited. The Player represents and warrants that Player's interest in and use of the Games and the Website is not professional. Further, by playing the Games, the Player confirms that he or she does not find the Website, the Games or online gaming to be offensive, immoral, objectionable, unfair or indecent.
- The Player acknowledges that some people have an addiction to gambling and/or other inabilities to control their gaming and wagering activities. The Company will not in any event be liable in any way to any such person for any losses, damages or other effects of such problems or activities (without limiting the scope of any other provision of these Terms and Conditions).
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Website. Vegas Crest Casino does not provide advice to Account Holders regarding tax and/or legal matters.
The casino does not and will not report any winnings to any authority (tax or otherwise). The Player is solely responsible for their winnings and/or for any liability(ies) that may or may not entail in your jurisdiction. By the same token, The Casino will not attest to any third party the status of your account or the results of any activity registered in your account as a result of a winning or a loss.
Vegas Crest Casino is not a financial institution and thus any deposits made into Player's account are not due any interest payments on the deposit(s) whatsoever.
The use of the $ symbol indicates US Dollars only, the use of the £ symbol indicates British Pounds only and the use of the € symbol indicates Euros only.
If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator's original intent.
Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not party to these Terms and Conditions.
We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon us by these Terms and Conditions. You may not transfer, assign, sub-license or pledge any of the rights and obligations granted to or imposed upon you by these Terms and Conditions.
Unless the context otherwise indicates, these Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements or understandings between us. You acknowledge that you are not relying on any representation, agreement, term or condition that is not set out in this Agreement.
In this Agreement the headings are used for convenience only and shall not affect its interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.
Explanation of Terms and Conditions
Should you need any advice regarding these or any other part of our service, please contact us at: firstname.lastname@example.org.